RETURN & EXCHANGE POLICY

Your satisfaction is our priority. If you are not satisfied with your purchase, we can resolve your concern/issue. We will be delighted to exchange any item returned in a saleable condition, with its receipt and original packing. Please note that due to your laptop Screen settings and photographic lighting, the product color may vary. Moreover, all fabric pieces, or patches included in the product, are mentioned in the product description on the website. We will only be accepting those products for exchange/return that either have manufacturing issues, wrong sizes, or the shipment of the wrong items.

To Exchange any product customers must have let us know over phone call at +880 1623-446677 by 7 days from the product receiving date.
No extra amount will be charged for the exchange of the same product, however, exchange will entirely be dependent on the availability of the product. Exchange with a different product is also possible but the additional cost of the exchange product will be paid by the customer.

Reach us at our customer care number, +880 1623-446677 within 7 days of your purchase.

Or email us at:  crm.oxygen@gmail.com

After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the product)

*you can only exchange/return online and in our OXYGENl retail stores. Note: From stores (Size exchange applicable only)

In case of non-availability of the product of an ordered product we reversed the payment to the payee’s account A standard timeline for refund 7 to 10 working days.

You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.

Oxygen reserves this right of canceling your order for the unavailability of the stock declined payment or the inaccuracy of pricing.

* DISCOUNTEd PRODUCTS ARE NOT REFUNDABLE AND EXCHANGEABLE.